Reliable Color Changing Candle Supplier

Shipping FAQ

1. When will I receive my items after I place an order?

There are two key factors that will decide when you will receive your items.

1) Shipping Method: Delivery time varies by shipping method. For example: DHL, UPS and Fedex takes 2-4 days while EMS takes 7-10 days.

Carrier Name	Estimated time in transit from China to USA	Tracking Services
	2-4 days	www.DHl.com
	2-4 days	www.fedex.com
	2-4 days	www.tnt.com
	2-4 days	www.ups.com
	7-10 days	www.ems.com.cn

Time in transit varies depending on where you're located.

2)Item Processing Time: There are different processing times for different items. Average processing time is 3 to 15 working days; however, this varies by according to the item’s stock status.

2. Do you ship the item to my country?

Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. There we suggest you to contact us and make sure whether items can be shipped to your country using a specific shipping method.

3. How do I combine shipping?

Just add as more products to shopping cart as you want.

4.How do I calculate shipping cost?

It will show on the right top of "CART" block under "MY ACCOUNT" when you had recorded your address(es) and add the item to shopping cart.

5. Why is the shipping cost on some items so high?

The delivery cost depends on which shipping method you choose, where your delivery destination is and shipping time, and also the weight of products. For example, the delivery cost can have ten dollars difference between using UPS as opposed to FedEx. We suggest you to choose one that best meets your demands on price and delivery time.

6. If custom duties are incurred, who is responsible?

It is the buyer's responsibility for any custom duty fees that may be charged upon delivery. How the import duty will be charged depends on each country’s custom policies.

7. If the items are detained by customs, who is responsible for clearance of the items?

If the items are detained by Customs after the shipment has been left the our country, the buyer is responsible for clearance of the detained items.

8. If a very large order is delivered from China to my country, will customs seize my order?

Yes, it is a possibility. We suggest you to ask us in advance to split your orders into several smaller packages, to be shipped out on different days to avoid possible seizure.

9. What if my parcel is seized by customs?

If your items can not be cleared at customs, you need to provide us with the letter authorized by customs stating why they will seize it, and you can apply fully refund.

10. How do I change the shipping method?

Yes. Before we had sent out your products, you may change your shipping method. Plus fee will be refund or charged according to the balance

11. How do I change my shipping address?

Before the we shipped out your items, you have one last chance to change your shipping address. Follow these steps:

12. How can I tell if my items have been shipped or not?

When items shipped out, the order will be filled into folder “shipped” in your account. You can either click the order number or click “View Detail” to find the track code. Also, ColorChangingCandles.net will send you a system email and inform the shipping details after the shipment. You can track the item delivery status online with the tracking code provided by us.

13. What could cause an invalid tracking code?

Invalid tracking numbers could be due to:.

1) The shipping company hasn’t updated the recent delivery information to their website.
2) The tracking code was not correct.
3) The parcel has been delivered a long time ago. Some shipping companies will remove the tracking code history.

14. What happens if the tracking number is invalid?

The tracking information normally appears after 1-2 days. If you cannot find a tracking number after a long time and we has not responded to your email, you can ask customer service to cancel it.